REFUND POLICY

This Refund Policy applies to all purchases made on certified-tests.com.

1. Digital Services

   The services offered on this website are digital services, including online tests and digital certificates.

   No physical goods are shipped.

2. Refund Eligibility

   Refunds may be granted in the following cases:

   • duplicate payment
   • technical errors preventing access to the service
   • payment processed but service not delivered.
3. Non-Refundable Situations

   Refunds may not be granted if:

   • the certificate has already been issued
   • the test has been successfully completed
   • the user voluntarily purchased the service and used it.
4. Refund Requests

   Refund requests must be submitted via email:

   support@certified-tests.com

   The request should include:

   • name
   • email used for purchase
   • description of the issue.
5. Refund Processing

   If a refund is approved, it will be processed using the original payment method.

   Processing time may depend on the payment provider and bank.

6. Contact

   For refund inquiries contact:

   support@certified-tests.com